---
Title: Troubleshoot Redis Cloud issues with the Redis Cloud knowledge base
alwaysopen: false
categories:
- docs
- operate
- rc
description: Use the Redis Cloud knowledge base to find answers to common Redis Cloud questions.
linktitle: Troubleshoot
weight: 87
---

The [Redis Cloud knowledge base](https://support.redislabs.com/hc/en-us/categories/26174183986450-Redis-Cloud) provides articles to help you troubleshoot common Redis Cloud issues. 

## Account and User Management

- [Restore access to your Redis Cloud account](https://support.redislabs.com/hc/en-us/articles/27496470929170-Restore-Access-to-Your-Redis-Cloud-Account)
- [Cancel a Redis Cloud subscription](https://support.redislabs.com/hc/en-us/articles/27215953424786-Cancel-a-Redis-Cloud-Subscription)
- [Delete a Redis Cloud account](https://support.redislabs.com/hc/en-us/articles/26180817014162-Delete-a-Redis-Cloud-Account)
- [Submit a Redis Cloud privacy deletion request](https://support.redislabs.com/hc/en-us/articles/27646907553170-Submit-a-Redis-Cloud-Privacy-Deletion-Request)

## Billing and Payments

- [Resolving payment failures in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/26266042933522-Resolving-Payment-Failures-in-Redis-Cloud)
- [Credit card retry behavior and troubleshooting](https://support.redislabs.com/hc/en-us/articles/27697187187986-Credit-Card-Retry-Behavior-and-Troubleshooting)
- [Access invoices and payment links](https://support.redislabs.com/hc/en-us/articles/26265945230226-Access-Invoices-and-Payment-Links-in-the-Portal)
- [How to find payment information](https://support.redislabs.com/hc/en-us/articles/26266104144914-How-to-Find-Payment-Information)

## Database management and observability

- [Manage network usage and subscription limits in Redis Cloud Essentials](https://support.redislabs.com/hc/en-us/articles/27315881501202-Manage-Network-Usage-and-Subscription-Limits-in-Redis-Cloud-Essentials)
- [Configuring Access Control and RBAC in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/28595965192338-Configuring-Access-Control-and-RBAC-in-Redis-Cloud)
- [How to run a Failover Test in Redis Cloud](https://support.redislabs.com/hc/en-us/articles/29001166157074-How-to-Run-a-Failover-Test-in-Redis-Cloud)